Director - Customer & Consumer Engagement

Posted over 1 year ago by Acre
Contract Type Permanent
Salary £Competitive + Excellent Benefits
Sector Consultancy, Food / Manufacturing, Renewables, Environment, Sustainability
Posted over 1 year ago
Apply by Wednesday, 29 June 2016
Are you passionate about sustainability and have the ability to create a step-change consumer engagement strategy for The Lego Group? Then join us on an exciting journey to ensure that LEGO® products can reach children worldwide with a minimal environmental footprint.The Acre Team are once again engaging with The Lego Group to source the next Customer and Consumer Engagement Director, to be based in Enfield, Connecticut. The successful candidate will have the opportunity to develop an approach of ensuring a deep understanding of LEGO Group customers, consumers and shoppers in relation to Environmental Responsibility (focusing on sustainable materials and renewable energy). In doing so, the candidate will work collaboratively across the group to coherently manage customer and consumer needs whilst forecasting future issues and reacting accordingly.The main challenges of this role include:Working collaboratively with key customers on environmental sustainability and demonstrate clear competitive advantage for the LEGO Group in this areaDriving customer differentiation to ensure the LEGO Group remains a world leader that actively helps customers realise their sustainable visionLeveraging consumer and shopper insights to enable the LEGO Group to set strategy on environmental responsibility - particularly sustainable materialsMapping key stakeholders in collaboration with Corporate Communications and others and developing exciting and engaging ER communication directed at key customers, and select consumer/shopper groupsBeing proactive and pragmatic in understanding environmental legislation that affects our customers and shoppers globally and creating innovative, forward thinking responsesIn order to qualify for this exciting position, you will have:Experience Implementing customer, consumer and shopper led sustainability strategy ideally within a global FMCG companyStakeholder management expertise with the ability to represent TLG and engage with retailers, industry partners, legislators etcWorked within Environmental Sustainability/CSR in a commercial or manufacturing environment with B2B and B2C experienceContributed to partnership engagement, ideally with NGO's and/or similar stakeholdersA degree level education preferably in sustainability or corporate responsibilityKnowledge of sustainable materials (an advantage)Join the global LEGO® familyIn the LEGO Group, we succeed together, and you will be part of a global family, where you can use your creativity and enjoy a fun working environment. We look forward to hearing from you.


Acre's aim is to help create a better economy by uniting people and businesses bound by strong social and environmental values. The market leader in sustainability recruitment for over a decade, A...

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